Important information about the coronavirus (COVID-19)

Please do not attend your appointment if you have any symptoms of coronavirus

Although there is no longer a legal requirement for people to isolate if they have COVID-19, we would still encourage you to stay at home and avoid contact with other people as much as possible.

If you have a face-to-face appointment with any of our services, please let us know if you have any COVID-19 symptoms and we will rearrange your appointment unless it is urgent.


Symptoms of coronavirus (COVID-19) are very similar to symptoms of other illnesses, such as colds and flu. Therefore if you have any of these symptoms, please let us know before attending your appointment.
These include:
  • a high temperature or shivering (chills) – a high temperature means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
  • a loss or change to your sense of smell or taste
  • shortness of breath
  • feeling tired or exhausted
  • an aching body
  • a headache
  • a sore throat
  • a blocked or runny nose
  • loss of appetite
  • diarrhoea
  • feeling sick or being sick

Precautions when attending an appointment

Before and/or when attending an appointment you will be asked screening questions about COVID-19. Please answer these carefully.

Our appointments are scheduled to support patients to maintain social distance, so please try to arrive as close as possible to your appointment time.

Whilst the wearing of masks is not mandatory in most settings, we may ask you to wear one during any surgical procedures. Also, if you have a cough or high temperature and your appointment can’t be rearranged because it is urgent, we ask that you wear a mask whilst at the medical centre unless you are unable. We would appreciate your co-operation with this policy to help to protect other patients and staff.